FAQs
Welcome to our Frequently Asked Questions (FAQ) page! Here you'll find answers to common questions about our products/services. If you're looking for quick answers or need clarification, you're in the right place. Browse through the list of questions below to find what you're looking for or use the search function to quickly locate information. Can't find what you need? Don't hesitate to contact us for further assistance. We're here to help!
SHIPPING & FULFILLMENT:
Please be advised that order payment processing and order fulfillment are facilitated through a compliant 3rd party retailer.
WHERE WE SHIP TO:
This service may be limited or not available at all in some places due to local law or other restrictions.
- NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address that will allow someone 21 years or older to sign for the package and show a valid ID.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location
SHIPPING TIME FRAME & TRACKING
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Please allow 3 days for fulfillment and 1-5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact info@bgpl-usa.com for assistance.
We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
SHIPPING CARRIERS
We ship orders using major carriers. If your order is damaged in transit please contact info@bgpl-usa.com to get a replacement or refund. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
CAN I SHIP TO A PO BOX?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an adult signature.